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Analysis of the hotel
Case is analysed - guest room ministry 6
Case: 905 rooms setting was on October 28 register debt temporarily, when whether announcement receiving silver has baggage between floor make the rounds of the wards, the clerk says " nobody do not have baggage " , when the guest comes bac...
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Case is analysed - guest room ministry 7
Case: On September 19, when 620 guests reply a house, discover the door did not shut, room unmanned, complain to mate then, there is baggage inside the room how but so imprudent act, if have,do not close lose how to do? Analysis: Have betwe...
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Case is analysed - guest room ministry 4
Case: On November 13, when 803 rooms return a house, clerk newspaper receives silver, weigh each one to the guest employed king of power elder brother and blue mouth white sand, the guest is oppugned, the requirement checks. Later, the cler...
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Case is analysed - guest room ministry 5
Case: On November 21, 908 lodger call conference guest old hall assistant manager, because the clerk operates error, bring about its bequeath to be lost in the razor of guest room, the guest is very disappointed. Analysis: To guest sincerit...
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[Case] forgetting his is a guest
On Sunday, I am taking a daughter one case to sweet hall 6 buildings eat midday meal. Elevator, a formal smile wears say hello to to us: "Welcome aboard, excuse me you are a few? " " two. " " here please. " this formal young lady pulls a...
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Case is analysed - guest room ministry 3
Case: On Feburary 15, 619 lodger return a house, floor signs up for OK of make the rounds of the wards, when waiting for a guest to written guarantee credit is about to go, floor newspaper says little one signs clip, the guest insists to sa...
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Case is analysed - guest room ministry 2
Case: On January 24, 816 lodger mirror to old hall assistant manager: After he is opening a room downstage, room card is hit do not open the door, the service is found to open the door in floor, the clerk call this room maintenance room, ca...
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Case is analysed - guest room ministry 1
Case: On January 19, mr Zhang that enters 519 rooms calls stage of old hall assistant manager to complain: The room that he stays in discovers ant. Mr Zhang feels very mysterious to this kind of circumstance. Analysis: Pacify a guest to gue...
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