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Analysis of the hotel
Case is analysed - meal ministry 11
Case: One guest is in feed a street to use breakfast, two rice that complain place dot have a mosquito in congee. Analysis: 1, undertake in time changing to the guest, apologize to the guest. 2, prove a cause, to manufacturing chef gives cr...
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Case is analysed - meal ministry 10
Case: On November 21, 2003, 2 buildings banqueting hall sets marriage banquet, in emcee speech process, acoustics is interrupted suddenly, the ability after 3 minutes returns to normal, although did not cause a guest bigger complain, but th...
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Case is analysed - meal ministry 9
Case: The guest that feed a market is complained feed a market sometimes type of appraise clear dish is too much and serving rate is slow (when the business is better) , and the clerk is ambiguous when explaining to the guest, cause a gu...
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Encounter cockroach when the hotel
Many clients are when repast, had had unpleasant repast experience. Eat an insect, hair to wait in meal for instance. Face the repast experience of such feel disappointed, those who rot is appetite not only, return the healthy issue that...
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Restaurant skimp two guest room
Tourist guide Yuan Xiaoyan is a boy that is engaged in tourist guide working hours growing, one, travel busy season when, he is taken up the post of accompany the tourism group that heads a 26 people to go completely Huang Shan. Accordin...
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Case is analysed - meal ministry 7
Case: The guest complains the clerk that feed a market to lack riant service in serving a process, and a variety of demand that cannot resolve a guest in time, your guest has feeling discomfort in have dinner process. Analysis: Sectional ma...
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Case is analysed - meal ministry 6
Case: One guest is in big drink tea, rise when settle accounts, trousers by old hall slipcover mat is hanged bad by the side of slide fastener (because slipcover mat is torn open at the same time at that time,go cleaning) , caused a guest t...
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Case is analysed - meal ministry 5
Case: The guest complains seafood to supply breed little, and not freshAnalysis: With purchase ministry, dynamical project department to discussed pair of former seafood Chi Jin to go to transform together, and changed seafood supplier. Sea...
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