Case:

The guest that feed a market is complained feed a market sometimes type of appraise clear dish is too much and serving rate is slow (when the business is better) , and the clerk is ambiguous when explaining to the guest, cause a guest for many times to cancel course.

Analysis:

Apologize in time to the guest, and it is too good because of the business that politely explains with the guest, the dish form that you choose already appraise is clear, help the dish style that the guest changes to be made easily in time, be helpful for accelerating serving rate. To cannot answering the clerk of guest problem clearly, clearly, the branch had specific aim ground to undertake grooming.

Cause above to complain have two reasons: 1, kitchen appraise Qing Dynasty is ambiguous that day, did not reach appraise clear breed the amount accurate without by accident communicate in time to floor; Floor clerk is right appraise Qing Dynasty also did not understand in time that day, ordering dishes the error in the process, cause a guest to cancel course. (kitchen and clerk are harmonious do not reach the designated position) 2, first floor kitchen and 2 buildings kitchen are harmonious do not reach the designated position. Via sectional investigation, at ordinary times type of clear dish of first floor appraise, upstair has raw material, join because of building of just a little insufficient, cause first floor to manufacture cannot satisfy guest requirement, complain thereby. 3, besides, service personnel also should improve respondent skill, having makinging to the guest the guest guides to consume other course type while relevant explanation works, satisfy the guest's requirement as far as possible.