Case:

On July 23, the guest report of birthday banquet is run in the hotel yesterday, the guest often books feast in meal ministry, every time when checkout, the clerk forgets remind gold of guest return a deposit, yesterday is such, make the guest ran again.

Analysis:

Mate to guest excuse, express particular in the job henceforth attention. Ministry of drink of foregone dine together is in charge of this matter.

Downstage guest opens the guest of the room why to can remove deposit when checkout, and has the guest that consumes to meal to run to remove deposit more? We want to analyse from two respects: 1, the work is painstaking problem: When the guest consumes end account, the member that receive silver should check carefully bill, and cash pledge a consideration goes in; Recieve related meal ministry with do a person to should undertake checking, check us at first acceptance came true to the guest's service, the guest is recieved to the service He Yi sees, whether was cash pledge already retreated etc, cannot recieve achievement everything is just fine. 2, working flow problem: Meal ministry and financial department receive silver to should make more normative and perfect operation circuit, go among the concerned operation that the collection of cash pledge and exchange a purchase should bring into two branches, make make standard, standard.