Case:

When 711 lodger person retreated room checkout on May 17, agree to pay one evening room fee only.

Analysis:

Mate understands, this room is to was entered on May 15, the guest says when to opening a room at that time, had said to return a house automatically at 12 o'clock on May 16 midday with the member that receive silver. Via contacting each member that receive silver to all did not receive a visitor this asks, check this room additionally to had not been moved all the time in the evening on May 16, it is frequenter considering the guest, classics and guest talk things over, the guest agrees to pay one evening the room fee of half, mate acknowledgment guest is friendly it is clear that the member that next secondary attentions that accuse follow dest clerk or receive silver is told, lest appear similar case, the guest expresses satisfaction.

The requirement that downstage place is similar to a guest to put forward to return a house automatically is more, if still have,wake service, delay time up to retreat a room to wait. When the guest raises a requirement, no matter service personnel has many busy, it is clear to should be recorded, give a guest exact answer, do not leave ambiguous impression to both sides. In the meantime, receive silver everyday check when housing remaining sum, should notice the guest enters the time leaving store on sheet, if appear,nobody are not worth a circumstance to should be adopted without baggage, remaining sum register the measure such as account, do the work advanced side. Additionally this case also mirrors instead be in downstage the flaw on management of guest history archives. Since the guest is frequenter, ought to wait for fundamental condition of the guest like mobile phone number type computer, appear the can produce guest history record adequately effect when this kind of problem, offer " satisfactory surprise " service.