Case:

On Feburary 15, 619 lodger return a house, floor signs up for OK of make the rounds of the wards, when waiting for a guest to written guarantee credit is about to go, floor newspaper says little one signs clip, the guest insists to say to was not taken, a main rooms searchs AM and guest, right now floor signs up for again already found, create guest opinion great, other service personnel also is immersed in awkward condition.

Analysis:

Express regret to the guest, make the rounds of the wards of ministry of proposal guest room must serious, meticulous, lest cause a guest,complain.

Quality should note while guest room ministry is raising rate of make the rounds of the wards, execute order of make the rounds of the wards seriously, the job wants more meticulous change, enhance responsibility heart. The member that receive silver downstage is in when receiving floor to have the announcement that does not see article about guest room, should politely reminds a visitor, help guest memory, can remind a clerk to be searched carefully, avoid this kind of awkwardness happening.