Case:

905 rooms setting was on October 28 register debt temporarily, when whether announcement receiving silver has baggage between floor make the rounds of the wards, the clerk says " nobody do not have baggage " , when the guest comes back in the evening, the clerk tells a visitor again this room already returned a house, bring about guest be furious. (there is bag of a baggage inside actual main rooms)

Analysis:

To guest excuse, restore afresh.

The clerk is in receive receive silver " check baggage " after the announcement, should microscope room, have the room inform in detail without the circumstance such as card of guest, room, baggage receive silver, facilitate receive silver to make judgement. After receiving silver to make the processing that register debt, when the guest comes back to ask to open the door, clerk Ying Wanyan tells a guest to go downstage add room, cannot say the room already was retreated directly.